National Consumer Helpline Recovers Rs 45 Crore
Government’s National Consumer Helpline resolves over 67,000 grievances, returning Rs 45 crore to cheated Indian citizens.
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NEW DELHI- The National Consumer Helpline (NCH) concluded 2025 on a high note, facilitating the recovery of Rs 45 crore for citizens. By resolving 67,265 grievances, the 1915 helpline has emerged as a powerful pre-litigation tool, ensuring justice for consumers facing e-commerce fraud and service deficiencies.
Leveraging AI-enabled dashboards and digital justice, the Department of Consumer Affairs successfully tackled major disputes in e-commerce and retail. Success stories, like full refunds for defective goods, highlight the efficiency of the INGRAM portal in protecting consumer rights across India.
