HDFC Bank plans to migrate core banking system to new engineered platform

Lucknow.  #HDFCBank is going to upgrade the system on July 13, 2024. The bank is migrating its Core Banking System (CBS) to a new engineered platform with an aim to enhance customer experience for its growing customer base of 9.3 crore individuals and businesses across the country. This migration will help the bank improve performance speed, expand its ability to handle higher traffic volumes, boost reliability and scalability. With this upgrade, HDFC Bank will be one of the largest banks in the country by size and banking volume to host its core banking system on the new-gen platform.

Scheduled upgrade details:

* Start: Saturday, July 13, 2024 at 3.00 am

* End: Saturday, July 13, 2024 at 4.30 pm

During this 13 and a half hour period, customers will be able to use the following services:

Available Services --

- ​​-Net and Mobile Banking

UPI- Customers can continue to use this service. However it will not be available on Saturday, July 13, 2024 from 3:00 am to 3:45 pm and from 9:30 am to 12:45 pm.

Bill Payments - New billers can be added and existing billers can be viewed. Demat, Cards and Loans: View only services.

Mutual Funds - Redemption, Switch, View and Inquiry Services, Wealthify Reports, Manage Risk Profile and Systematic Section.

* All NetBanking and Mobile Banking services will be unavailable from 3:00 AM to 4.30 PM except for a few services mentioned above.

• See FAQ for more details.

-- Cash Withdrawal: Debit & Credit Cards
* Customers can continue to withdraw cash from any ATM using their HDFC Bank Debit Cards (up to a restricted amount) or Credit Cards. For details, see the FAQ link below. Account balance displayed will be as of 7:30 PM on Friday 12th July 2024

-- Shopping & Payments: Debit Cards, Credit Cards & UPI
* At Store- Customers can continue to use their HDFC Bank Debit Cards (up to a restricted amount) or Credit Cards at swipe machines.

* Online - Customers can make seamless online purchases with their HDFC Bank Debit Cards (up to a restricted amount) and Credit Cards.

* UPI - Customers can continue to use the service. However, it will not be available from 3:00 am to 3:45 pm and 9:30 am to 12:45 pm on Saturday, July 13, 2024

*Please note that the restricted limit will be a combined limit for ATM cash withdrawals, in-store transactions, online transactions and contactless transactions.

--Card Management

Customers can continue to hotlist cards, reset PINs and perform other card-related activities.

--Merchant Payments
Merchants can continue to receive payments through the card, but account updates for previous day's payments will be available after the upgrade is complete. See FAQ for more details

The bank has scheduled this upgrade on the second Saturday which is a bank holiday to minimize inconvenience. It has advised customers to plan banking activities in advance.