NPST Wins Contract from DCB Bank

Mumbai. Leading banking & payment services provider NPST today announced it has secured a contract for its Online Dispute Resolution (ODR) solution from DCB Bank. In line with its commitment to build trust-based customer relationships, DCB Bank will implement NPST's Online Dispute Resolution (ODR) to streamline customer complaints, rationalize operational, and compliance costs & enhance efficiency.

At the current time dynamic payments ecosystem marked by multiple digital channels and growing transaction volumes, efficient dispute management processes are an integral component of payment processing capabilities. 

Transactional disputes, including failed or pending payments, can significantly impact customer perceptions of service quality and their overall lifetime value. Moreover, with recent regulatory directives from the Reserve Bank of India tightening timelines for dispute resolution, the pressure on banks to deliver swift resolution for customer complaints has never been greater.

At this occasion, Co-founder & CEO Deepak Chand Thakur says ‘’We are happy to announce the win with DCB Bank, affirm our commitment to delivering relevant innovation and sustained value to banks and their customers in the digital payment ecosystem.(PTI)